Human Resources Business Partner

About the role

The Human Resources Business Partner will work closely with Store Managers and business leaders to design and implement HR strategies that drive performance, organizational effectiveness, and a positive employee experience. Supported by the HR Manager, this role focuses on coaching, talent management, and fostering a collaborative workplace culture.

Key responsibilities

• Hold weekly meetings with Store Managers and key stakeholders to provide HR guidance and resolve people‑related issues.
• Support the design, deployment, and continuous improvement of HR programs, policies, and procedures.
• Partner with leaders to attract, develop, and retain talent while prioritising workplace diversity.
• Improve work relationships, morale, productivity, and retention through proactive employee engagement.
• Provide day‑to‑day performance‑management coaching, counseling, career development, and disciplinary support.
• Identify training needs, coordinate executive coaching, and monitor training effectiveness.
• Maintain up‑to‑date knowledge of legal requirements to minimise risk and ensure compliance.
• Investigate and resolve complex employee‑relations issues with thorough, objective investigations.
• Analyse HR metrics and trends to develop solutions, programs, and policies.
• Offer HR policy guidance, workforce planning input, and succession‑planning support.

Required profile

• Minimum 3 years of experience in an HR Generalist or similar role with multi‑unit responsibilities.
• At least 1 year of experience handling complex employee‑relations investigations.
• Excellent communication skills and the ability to engage with colleagues, leaders, and external stakeholders.
• Strong critical‑thinking, analytical, and problem‑solving abilities.
• Creative thought leadership combined with active listening to shape HR vision.
• Negotiation and partnership skills to balance stakeholder input and achieve objective outcomes.

Required skills