Guest Services Associate – Resort Front Desk

About the role

The Guest Services Associate is the first point of contact for guests at our Canmore resort, handling registration, check‑in, and check‑out while delivering friendly, professional service. You will manage reservations, process payments, and provide information about the resort and local attractions, ensuring a seamless and memorable stay for every guest.

Key responsibilities

• Greet guests promptly and courteously, complete registration, issue keys, and provide resort and area information.
• Process cash and credit‑card transactions accurately, balance receipts, and prepare deposits.
• Handle check‑out procedures, compute bills, post charges, and collect payments.
• Manage reservations, cancellations, and modifications for individuals and groups, including pre‑arrival calls.
• Respond to guest inquiries, resolve issues, and escalate complex matters to management.
• Maintain unit vacancy inventory, room assignments, and guest folios.
• Follow safety protocols, including CCOHS and WHMIS regulations.
• Collaborate with other departments to ensure smooth operations and high service standards.

Required profile

• Friendly, professional demeanor with strong customer‑service orientation.
• Attention to detail and ability to handle cash and credit‑card transactions accurately.
• Good communication skills for providing information and handling guest concerns.
• Ability to work in a fast‑paced resort environment and follow safety procedures.
• Team player who coordinates effectively with other departments.

Required skills