Guest Services Agent – Remote Camp (Manitoba)

About the role

Join Dexterra’s remote‑camp team as a Guest Services Agent in Snow Lake, Manitoba. You will be the first point of contact for guests staying at our lodge, ensuring a welcoming experience and smooth daily operations on a 3‑weeks‑on/1‑week‑off rotation.

Key responsibilities

• Greet and check‑in/out guests, assign rooms, and issue keys or access cards.
• Maintain accurate occupancy records and manage reservations, modifications, and billing.
• Provide information on camp facilities, policies, emergency procedures, and answer guest inquiries.
• Distribute daily reports, handle lost‑and‑found items, and collect guest feedback.
• Support the Lodge Manager with administrative tasks, including data entry, Outlook correspondence, and report preparation.
• Assist with special events, décor setup, and ensure health, safety, and cleanliness standards are met.

Required profile

• Strong customer‑service orientation with a professional demeanor.
• Ability to work independently in a remote environment and follow rotation schedule.
• Attention to detail for record‑keeping and billing accuracy.

Required skills

• Microsoft Excel
• Microsoft Outlook

What we offer

• RRSP matching up to 5% and extended health & dental benefits after 600 hours.
• Work‑life balance with a 21‑days‑on/7‑days‑off rotation.
• Award‑winning safety culture and referral bonus program.