Guest Service Agent (Part Time)

About the role

Fairmont Hotel Macdonald in Edmonton is hiring a part-time Guest Service Agent. Reporting to the Front Office Manager, you will look after guests from arrival to departure, giving them a memorable stay. The position involves constant standing and walking, and occasional lifting of up to 30 lbs.

Key responsibilities

• Provide fast, friendly service and check guests in and out according to standards and policies
• Answer incoming calls and monitor for special rates and billing arrangements
• Address guest concerns promptly to ensure high satisfaction
• Prepare for VIP and loyalty member arrivals for a smooth check-in
• Coordinate storage, delivery and distribution of guest mail, messages and packages
• Keep the front desk organized, tidy and sanitized, stocked with essentials
• Maintain a professional appearance and pass on guest comments to the Assistant Front Office Manager or Manager on Duty
• Be familiar with fire and emergency procedures; other front office duties may be required

Required profile

• Previous front desk or reception experience is a strong asset
• Good command of English and effective communication skills
• Hotel or hospitality degree or diploma is an asset
• Available for shift work, including weekends, holidays, overnight and non-day shifts
• Legally eligible to work in Canada; the hotel cannot help obtain work authorization

Required skills

• Knowledge of Microsoft Windows XP is an asset
• Knowledge of Micros PMS/Opera is an asset

What we offer

• Hourly rate of $23.48 - $24.48 CAD gross
• Benefits package (medical, vision and dental); mental health coverage up to $5,000/year for full-time permanent employees
• Pension plan with employer matching up to 5% of annual earnings for full-time permanent employees
• Employee travel program with room and food and beverage discounts worldwide
• Wellness platform, learning programs and career development opportunities