Guest Service Agent (Front Desk) – Full Time

About the role

Fairmont Hotel Macdonald in Edmonton, a historic luxury hotel since 1915, is hiring a full-time Guest Service Agent. You will look after guests from arrival to departure, giving them a memorable stay. The position involves constant standing and walking, frequent lifting up to 30 lbs, and occasional use of ladders, stairs and ramps.

Key responsibilities

• Provide effective, efficient and friendly service to guests
• Check guests in and out according to standards and policies
• Address guest concerns promptly to ensure high satisfaction
• Prepare for VIP and loyalty member arrivals for a smooth check-in
• Keep the front desk stocked, organized, tidy and sanitized
• Maintain a professional, neat appearance in line with hotel grooming standards
• Perform other front office duties as needed

Required profile

• Previous front desk or reception experience is a strong asset
• Good command of English
• Effective communication skills
• Hotel or hospitality degree or diploma is an asset
• Available for shift work, including weekends and holidays
• Legally eligible to work in Canada; the hotel cannot help obtain work authorization

Required skills

• Knowledge of Microsoft Windows XP is an asset
• Knowledge of Micros PMS/Opera is an asset

What we offer

• Hourly rate of $23.48 - $24.48 CAD gross
• Medical, vision and dental benefits, including mental health coverage up to $5,000/year for full-time permanent staff
• Defined contribution pension plan with employer matching up to 5% of annual earnings for full-time permanent staff
• Employee travel program with room and food and beverage discounts worldwide
• Wellness platform, learning programs and career development with promotion opportunities