Executive Lounge Assistant Manager

About the role

Fairmont Chateau Lake Louise is hiring an Assistant Manager for its Executive Lounge, described as a "hotel within a hotel" offering the exclusive Fairmont Gold experience. The role leads a passionate team, raises the standard of personalized service and ensures every detail meets luxury standards. Start date is November 2026; the position is permanent and full-time.

Key responsibilities

• Help lead and coordinate the lounge so Fairmont Gold standards are met in rooms and food and beverage operations.
• Supervise the lounge servers and supervisors, driving professional, friendly and engaging service.
• Take personal ownership of guest requests, follow up on them, and act as a liaison for VIP and special-request reservations.
• Handle guest concerns promptly, maintain a daily log of opportunities for corrective action, and review guest floors and public areas for cleanliness and compliance.
• Support pre-arrival communications, front desk and concierge services, and monitor room and suite inventory and housekeeping status with Front Office, Housekeeping and Reservations/Revenue Management.
• Manage staffing levels and productivity as occupancy changes, track and forecast occupancy, and maximize revenue by monitoring upsell opportunities and bar inventory.
• Work with the Executive Chef on the lounge menu, food cost, ordering and presentation.
• Inspect uniforms and departmental areas, assist with scheduling and payroll, and take part in recruitment and training of new supervisors and servers.

Required profile

• Previous leadership experience in a similar guest relations capacity is required.
• Previous luxury-level service knowledge and training is a strong asset; a strong food and beverage background is preferred.
• Must be legally authorized to work in Canada; the hotel cannot assist with work authorization.
• Willingness to work holidays, weekends, overnight and other non-day shifts.

Required skills

• Property management system experience is required.
• Microsoft Windows computer literacy is required.
• Familiarity with Opera PMS, Le Club Accor, Royal Service, Kipsu, LQA, WebWorks and Time & Attendance is preferred but not required.

What we offer

• Subsidized on-site accommodation for full-time permanent employees.
• One complimentary meal per shift in the staff cafeteria.
• Comprehensive medical, vision and dental benefits, plus mental health, orthodontics and fertility/gender affirmation coverage.
• Defined contribution pension plan with employer matching up to 5% of annual earnings.
• Employee travel program and discounted rates at Fairmont and Accor properties worldwide.
• Talent development across Fairmont and Accor's 5,000+ properties.