Development Support Clerk

About the role

The Development Support Clerk provides front‑facing administrative support to the Building Department, delivering exceptional service to internal and external customers in a highly computerized environment. This temporary full‑time position manages all development services‑related inquiries and assists with the digitization and organization of departmental records.

Key responsibilities

• Answer development services inquiries by telephone or at the counter and inform customers of associated fees.
• Ensure proper storage, organization, and access to both digital and hard‑copy file data.
• Lead the ongoing management of digital and physical files, serving as the primary access point for departmental documents.
• Implement digitization and modernization initiatives, including conversion of paper files to digital formats.
• Maintain the central filing and library system for correspondence, plans, permits, videos, and subdivision files.
• Conduct audits of the filing system and contribute to the development of storage and archiving procedures.
• Coordinate and maintain the microfilming process.
• Respond to inquiries from the public, applicants, City Administration, and government agencies regarding application status, appeals, and documentation.

Required profile

• Strong customer‑service orientation with the ability to communicate clearly with the public and internal stakeholders.
• Excellent organizational skills and attention to detail for managing both digital and physical records.
• Ability to work independently in a front‑facing role and follow established filing and archiving procedures.

Required skills

What we offer

• Competitive hourly wage ranging from $29.03 to $34.10 CAD.
• 35‑hour work week in a temporary full‑time capacity.
• Opportunity to contribute to modernizing municipal record‑keeping processes.