Datacenter Technician

About the role

The Data Centre Technician will support installation, maintenance, upgrades, and decommissioning activities at our Calgary Data Centre. This position combines proactive planning with reactive support to ensure reliable operations and a strong focus on customer experience.

Key responsibilities

• Perform rack and stack activities for IT and network equipment.
• Install, route, label, and terminate structured cabling (copper and fiber).
• Assist with infrastructure upgrades, equipment installs, and decommissioning.
• Provide hands‑on technical support during new system deployments.
• Monitor system performance, conduct basic diagnostics, and execute minor repairs.
• Maintain accurate asset and rack/space data in the DCIM tool (e.g., Nlyte).
• Respond to incidents, alarms, and service requests promptly, documenting root causes and corrective actions.
• Follow safety procedures, ensure compliance with site standards, and keep work areas audit‑ready.
• Track installations, moves, adds, and changes (IMAC) and support asset disposition processes.

Required profile

• College diploma or degree in Computer Science, IT/Network Administration, Data Centre Operations, or equivalent hands‑on experience.
• Proven experience in live/production data centre environments.
• Strong background with structured cabling (fiber and copper) and rack‑and‑stack deployments.

Required skills

• Structured cabling – fiber and copper installation, termination, labeling.
• Rack & stack and hardware installation.
• Cable certification and fault analysis.
• DCIM tools (e.g., Nlyte) for asset and space management.
• Data centre monitoring and basic troubleshooting.

What we offer

• Salary range CAD 59,000 – 73,000 per year.
• Benefits package and RRSP matching.
• Full‑time onsite role (5 days in office) in Calgary.