Customer Service Team Leader – Front End Support

About the role

The Customer Service Team Leader (Front End Support Manager) provides overall leadership to the Store Support team, ensuring exceptional service for customers and team members. This role oversees daily operations, cash management, merchandising, compliance, and special projects while developing associate leaders.

Key responsibilities

• Lead and develop Associate Team Leaders and Team Members, handling hiring, performance evaluations, corrective actions, and separations.
• Manage daily store operations including cash handling, expense control, buying, merchandising, labor scheduling, and regulatory compliance.
• Ensure prompt and effective response to customer inquiries, requests, and concerns.
• Maintain safety, security, and food safety standards for team members and customers.
• Build collaborative relationships with store leadership, vendors, and cross‑functional partners.
• Monitor competitor activity and industry trends to drive retail execution excellence.
• Promote Whole Foods Market core values, vision, and goals throughout the team.

Required profile

• Proven leadership experience in a retail or customer‑service environment.
• Strong ability to hold team members accountable for outstanding service.
• Experience making hiring and separation decisions in partnership with senior leadership.
• Excellent communication skills to convey objectives and feedback clearly.
• Commitment to compliance with regulatory, safety, and food‑safety standards.

Required skills