Customer Service Representative - Digital Communications (Bilingual)

About the role

Global Excel Management is hiring a bilingual Customer Service Representative for its digital communications team in Sherbrooke, Quebec. You will assist clients by email and text on medical and non-medical travel claims, in a multilingual, dynamic and friendly environment.

Key responsibilities

• Open medical and non-medical claims in the claims system
• Provide policy benefits and respond to general inquiries about travel insurance policies
• Help clients with claim status questions and take ownership of complaints or complex files until they are resolved
• Handle sensitive and confidential information professionally, following company guidelines and privacy laws
• Carry out other administrative duties related to the claim process as assigned

Required profile

• College diploma
• At least one year of experience in a customer service position
• Knowledge of Windsor's products
• Excellent written and spoken English and French; Spanish is an asset
• Availability mainly during weekdays, with evening and weekend rotation when needed

Required skills

• Proficiency with Microsoft Office
• Strong computer skills and precise digital communication
• Problem-solving, organization and multitasking abilities

What we offer

• Three weeks of vacation
• Health, dental, life and travel insurance, plus a retirement savings plan
• A flexible and supportive work environment