Bilingual Customer Service Representative

About the role

Miele is hiring a bilingual Customer Service Representative in Vaughan. You will handle a high volume of inbound and outbound customer calls in a timely, professional and friendly manner, following established scripts and guidelines while adapting your approach to each customer's needs.

Key responsibilities

• Handle a high volume of inbound and outbound calls professionally and promptly
• Follow communication scripts and guidelines, adapting to the customer's needs
• Identify issues, research solutions and provide clear, accurate resolutions or alternatives
• Recognize opportunities to upsell Miele products and services where appropriate
• Build strong customer relationships through exceptional service
• Document every interaction accurately in the call centre database
• Take part in regular training and development to improve product knowledge and performance
• Achieve individual and team performance targets, qualitative and quantitative

Required profile

• Minimum 2 years of customer service experience; call centre experience is an asset
• Bilingual in English and French, fluent verbally and in writing
• Strong professional attitude with an excellent attendance record
• Excellent time management, communication and organizational skills
• Team player who thrives in a fast-paced service environment
• Flexibility to work varying shifts based on business needs

Required skills

• Proficiency with Microsoft Word, Excel and Outlook
• Call centre and customer service experience

The salary range is $50,000 to $60,000 per year, which is a guideline and may vary depending on education, experience, relevant skills and market data.