Customer Service Agent – Call Centre

About the role

As a Customer Service Agent in National Bank’s call centre, you will assist clients with their banking needs and guide them through electronic solutions. You’ll make a positive impact by listening carefully and delivering high‑quality service.

Key responsibilities

• Answer inbound client calls and address inquiries.
• Identify client needs and propose personalized banking solutions.
• Assist clients in using the bank’s digital applications.
• Provide advice on transactions and credit options.
• Refer complex cases to specialised colleagues.
• Collaborate and share knowledge with team members.

Required profile

• High school diploma.
• Previous customer‑service experience.
• Fluent written and spoken French and English (bilingualism essential).
• Commitment to the values of partnership, empowerment and agility.
• Eagerness to develop professional skills.

Required skills

What we offer

• Starting salary of $23 with possible evening and weekend premiums.
• Tuition‑fee reimbursement program.
• Seven‑week on‑the‑job training with a remote trainer.
• Opportunities for internal mobility and career advancement.
• Inclusive and supportive work environment.