Customer Experience Associate – Toronto
TD · Toronto
Description du poste
About the role
We are looking for a Customer Experience Associate to join our Toronto branch. You will be the first point of contact for clients, delivering friendly and accurate banking services while promoting TD’s solutions.
Key responsibilities
- Process deposits, withdrawals, bill payments and other financial transactions in line with TD procedures and regulatory standards.
- Identify customer needs and recommend appropriate banking products and services.
- Address and resolve client inquiries, escalating complex issues when required.
- Achieve sales and service targets by cross‑selling relevant solutions.
- Maintain accurate records and ensure compliance with confidentiality and ethical standards.
- Support team members by sharing information and contributing to a collaborative branch environment.
Required profile
- Strong interpersonal skills with a friendly, professional demeanor.
- Attention to detail and ability to handle financial transactions accurately.
- Good judgment in handling confidential information.
- Motivation to meet performance goals and deliver excellent customer service.
Required skills
What we offer
- Competitive hourly wage ranging from $22.50 to $28.33 CAD.
- Opportunities for growth, skill development and career progression within TD.
- Inclusive and diverse workplace culture.
- On‑site work in a modern Toronto branch.
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TD
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