Customer Experience Associate (Part‑time) – Banking

About the role

As a Customer Experience Associate at Scotiabank, you will be the welcoming face of the branch, helping clients achieve their financial goals. This part‑time position focuses on delivering personalized service, building lasting relationships, and promoting digital banking tools.

Key responsibilities

• Provide friendly, efficient service for day‑to‑day transactions.
• Identify customer needs, offer simple sales solutions, and meet branch targets.
• Introduce and guide clients on mobile and self‑service banking applications.
• Maintain accurate records and ensure compliance with banking policies.

Required profile

• Strong customer‑service orientation, demonstrated through work or community involvement.
• Ability to work a flexible schedule, including evenings or weekends as needed.
• Comfortable engaging in basic sales situations and meeting performance targets.
• Positive, team‑focused attitude with a willingness to learn.

Required skills

• Basic technical proficiency to demonstrate digital banking tools.

What we offer

• Opportunities for professional development and internal training.
• A collaborative, innovative team environment.
• Competitive compensation and benefits for part‑time staff.
• Supportive leadership focused on career growth.