Customer Experience Associate (Part-time, 22.5 hrs/week)

About the role

As a Customer Experience Associate at Scotiabank, you will be the welcoming face of the branch, helping customers achieve their financial goals through personalized service and proactive support.

Key responsibilities

• Build strong, lasting relationships with customers and deliver excellent service.
• Process day‑to‑day transactions accurately and efficiently.
• Identify customer needs, propose simple sales opportunities, and meet branch targets.
• Promote digital and self‑service banking options, guiding customers on mobile banking applications.
• Explain complex financial concepts in clear, simple terms.

Required profile

• Proven customer service experience through work or community involvement.
• Willingness to work a flexible schedule, including part‑time hours.
• Comfortable engaging in basic sales situations.
• Eagerness to learn, grow, and succeed in a target‑driven environment.

Required skills

What we offer

• Opportunity to join a forward‑thinking, inclusive banking team.
• Clear career path with professional development and internal training.
• Competitive compensation and benefits package.
• Supportive leadership focused on performance recognition.