Customer Experience Associate – Oshawa (30 hrs/week)

About the role

As a Customer Experience Associate at Scotiabank, you will be the welcoming face of the Oshawa branch, helping clients achieve their financial goals through personalized service and proactive support.

Key responsibilities

• Build strong, lasting relationships with customers and deliver high‑quality service throughout their banking journey.
• Process daily transactions accurately and efficiently.
• Identify simple sales opportunities and contribute to branch targets.
• Promote digital and self‑service banking options, guiding clients to use mobile applications and online tools.
• Listen actively to understand customer needs and provide clear, simple explanations of complex concepts.

Required profile

• Demonstrated customer‑service experience through work or community involvement.
• Friendly, professional demeanor with a willingness to assist customers.
• Flexibility to work a varied schedule, including part‑time hours.
• Comfort with basic sales situations and a target‑oriented mindset.

Required skills

• Strong technical aptitude for using digital banking platforms.

What we offer

• Opportunity to join a forward‑thinking, collaborative team.
• Clear career path with internal training and professional development.
• Competitive compensation and benefits package.
• Supportive leadership focused on performance recognition and growth.