Customer Experience Associate

About the role

TD Canada Trust is looking for a friendly, detail‑oriented Customer Experience Associate to join its Montreal branch. You will be the front‑line representative who processes transactions, resolves inquiries, and connects clients with the right banking solutions.

Key responsibilities

• Process deposits, withdrawals, bill payments and other financial transactions in line with TD policies and regulatory standards.
• Identify customer needs, recommend appropriate banking products, and refer clients to specialised teams when necessary.
• Address and resolve customer concerns using standard procedures, escalating complex issues as required.
• Achieve sales and service targets by promoting relevant banking solutions.
• Contribute to a positive, diverse, and equitable workplace by supporting team collaboration and personal development.

Required profile

• Strong customer‑service orientation with the ability to listen and respond effectively.
• Attention to detail and accuracy when handling financial transactions.
• Good judgment in handling confidential information.
• Ability to work in a fast‑paced, team‑focused environment.

Required skills

What we offer

• Competitive salary range of $44,000 – $55,400 CAD per year.
• Opportunities for growth, skill development, and career progression within TD.
• Supportive, inclusive workplace culture.