Customer Experience Associate – 30 hrs/week

About the role

As a Customer Experience Associate you will be the face and heart of a Scotiabank branch, helping customers achieve their financial goals. You will work in a purpose‑driven, inclusive environment that values high performance and community impact.

Key responsibilities

• Build strong relationships and deliver excellent, personalized service.
• Process day‑to‑day transactions and nurture long‑standing client connections.
• Identify simple sales opportunities and contribute to branch targets.
• Promote digital and self‑service banking options, including mobile applications.
• Listen actively to uncover customer needs and explain complex concepts in simple terms.

Required profile

• Proven customer service experience through work or community involvement.
• Professional, friendly, and efficient attitude.
• Flexibility to work a variable schedule.
• Comfort with basic sales situations.
• Strong technical aptitude for promoting digital banking tools.

Required skills

What we offer

• Opportunity to join a forward‑thinking, collaborative team.
• Clear career path with diverse professional development options.
• Internal training to support skill growth.
• Competitive compensation and benefits package.
• Commitment to community impact and employee recognition.