Customer Experience Associate (30 hrs/week) – Bradford

About the role

As a Customer Experience Associate at Scotiabank, you will be the welcoming face of our Bradford branch. You will help customers navigate their financial journeys, provide guidance on products, and ensure a smooth, friendly experience in the lobby.

Key responsibilities

• Act as lobby leader, triaging and assisting customers efficiently.
• Identify and fulfil simple sales opportunities such as opening accounts, processing pre‑approved credit offers and GICs.
• Build and nurture long‑lasting relationships with clients.
• Promote and demonstrate digital and self‑service banking tools, including mobile banking applications.
• Contribute to branch targets by meeting sales and service goals.

Required profile

• Strong customer‑service orientation with a professional, friendly demeanor.
• Flexible availability to work a 30‑hour weekly schedule.
• Ability to thrive in a target‑based, team‑oriented environment.
• Eagerness to learn and determination to succeed.

Required skills

What we offer

• Opportunity to join a forward‑thinking, inclusive banking team.
• Clear career path with professional development and internal training.
• Competitive compensation and benefits package.
• Supportive leadership that recognises high performance.