Customer Development Centre (CDC) Representative

About the role

The Customer Development Centre (CDC) Representative is a professional, customer‑oriented individual who handles high volumes of inbound and outbound calls for the Service Department. Reporting to the CDC Manager, the role works across the business to ensure exceptional service quality and to support appointment scheduling, lead tracking, and issue resolution.

Key responsibilities

• Answer customer inquiries, provide accurate information, and resolve elevated issues or complaints.
• Manage large volumes of calls efficiently, schedule appointments, and update traffic logs daily.
• Maintain detailed records of all conversations in the call‑centre database and submit monthly reports.
• Identify strategic opportunities and recommend additional products or services.

Required profile

• 1–2 years of customer service experience, preferably with CRM systems.
• Strong proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Automotive knowledge or post‑secondary training is an asset.
• Second language ability is a plus.
• Ability to stay professional and prioritize during high‑volume periods.

Required skills

• Experience using Customer Relationship Management (CRM) software.
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint