Collections Specialist

About the role

We are seeking a Collections Specialist to join our on‑site team in Concord, Ontario. The role focuses on business‑to‑business accounts receivable for a high‑volume commercial client portfolio, ensuring invoices are accurate, payments are applied promptly, and overdue balances are reduced.

Key responsibilities

• Manage B2B collections for commercial and industrial customers, following up on overdue accounts.
• Prepare and issue a high volume of invoices each month with accurate billing details.
• Post incoming payments, primarily EFT and occasional cheques, into the AR system.
• Review aging reports, prioritize collection activities, and escalate high‑risk items.
• Upload invoices to customer portals and verify supporting documentation.
• Maintain detailed records of collection activity, payment status, and communications.
• Collaborate with accounting and operations teams to resolve billing discrepancies.
• Use Excel tools such as pivot tables and VLOOKUP to analyze accounts and support reporting.

Required profile

• Minimum 2 years of experience in collections, accounts receivable, or related accounting support.
• Strong understanding of accounting fundamentals, including debits, credits, and payment reconciliation.
• Experience handling B2B collections in a high‑volume commercial environment.
• Dependable, self‑motivated, and able to manage priorities with urgency.

Required skills

• Microsoft Excel (pivot tables, VLOOKUP)
• Jonas software or similar accounting/CRM platforms
• Proficiency with EFT transaction processing

What we offer

• Contract position with a reputable staffing firm
• On‑site team environment in a stable commercial setting
• Opportunities to develop advanced accounts receivable expertise