Club Lounge Attendant (Part-Time)

About the role

Sheraton Suites Calgary Eau Claire, a Fairmont property within Accor and a franchised Marriott property, is looking for a part-time Club Lounge Attendant. The role serves guests with exclusive access to the Club Floor, combining guest service, food and beverage service and lounge upkeep.

Key responsibilities

• Provide professional, friendly service, welcome guests personally and recommend food and beverage options based on menu, diet and preferences
• Anticipate guest needs, handle requests and feedback calmly and professionally
• Set up, serve and break down food and beverage presentations such as breakfast, coffee and tea, evening canapés and bar service
• Refresh buffets, clear and reset tables, and keep the lounge, service stations and buffet displays clean and organized
• Process food and beverage orders and guest checks using the point-of-sale system when required, and complete opening, closing and side duties
• Collaborate with Culinary, Stewarding and Front Office teams, and take part in training and continuous improvement
• Follow health, safety, sanitation and alcohol service regulations, and keep the lounge stocked and tidy

Required profile

• Valid ProServe certification required
• Previous food and beverage service experience in a hotel, restaurant, club lounge or similar setting is preferred
• Ability to work varied shifts, including early mornings, evenings, weekends and holidays
• Ability to stand, walk, lift and carry trays and dishes for long periods, and to bend and reach repeatedly
• Legally eligible to work in Canada; the employer cannot assist with work authorization

Required skills

• ProServe certification
• Point-of-sale order processing
• Food and beverage service and table service

What we offer

• Complimentary upgrades, extended stays and discounted stays at Fairmont, Raffles and Marriott properties
• Dining and wellness discounts and other colleague perks