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Client Advisor – Luxury Retail

Fendi · Vancouver

Mid 🇬🇧 English
POS system inventory management digital literacy

Description du poste

About the role

As a Client Advisor for Fendi at Holt Renfrew, you will deliver exceptional customer service while driving sales in a high‑end fashion environment. You will build lasting relationships with clients, understand their needs, and tailor their in‑store experience to reflect the prestige of the brand.

Key responsibilities

  • Achieve individual and store sales targets and critical client‑advisor metrics.
  • Develop and maintain client books, follow up on inquiries, and use in‑house clienteling tools.
  • Assist with special requests such as repairs, special orders, and returns.
  • Maintain visual standards and participate in store stocking and visual merchandising.
  • Accurately operate the POS system and update the customer database.
  • Uphold Fendi dress code, grooming standards, and loss‑prevention policies.
  • Support opening/closing duties and lead morning team meetings when needed.
  • Participate in training new advisors and attend monthly team meetings.

Required profile

  • Minimum 3 years of luxury retail experience.
  • Strong results‑driven mindset and goal orientation.
  • Excellent verbal and written communication skills.
  • High school diploma or equivalent.
  • Flexible availability, including evenings, weekends, and holidays.
  • Ability to lift boxes up to 10 lb.

Required skills

  • Proficiency with POS systems and inventory management functions.
  • Strong digital literacy for using clienteling and sales software.

What we offer

  • Generous benefits package including medical insurance.
  • Performance‑based bonus structure.
  • Paid time off, holiday pay, and a 401k plan with automatic employee contributions.

Questions fréquentes

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Fendi

Vancouver