Call Center Agent – Customer Support

About the role

We are looking for a professional and customer‑focused Call Center Agent to provide helpful, timely support to customers by phone and email. This role is a great opportunity for someone who enjoys communicating with people, solving problems, and working in a professional team environment.

Key responsibilities

• Answer inbound customer calls and respond to inquiries
• Provide accurate information about products, services, and company policies
• Resolve customer questions and concerns professionally
• Process customer requests, orders, and account updates
• Respond to customer emails and service requests
• Document customer interactions and maintain accurate records
• Follow up on outstanding customer issues when required
• Escalate complex concerns to the appropriate team member
• Maintain a professional and positive customer experience
• Follow established customer service and quality procedures
• Meet service and response‑time standards
• Work collaboratively with internal teams

Required profile

• Previous customer service or call centre experience is an asset
• Excellent verbal and written communication skills
• Strong active listening and problem‑solving abilities
• Professional and customer‑focused approach
• Comfortable using computers, email, and customer service software
• Strong attention to detail and follow‑through
• Ability to manage multiple inquiries and priorities
• Reliable and able to work effectively as part of a team
• High school diploma or equivalent

What we offer

• Competitive hourly compensation
• Monday‑to‑Friday schedule
• Professional and supportive workplace
• Training and ongoing development
• Opportunities for career growth
• Collaborative team environment
• Opportunity to strengthen customer service and communication skills
• Dental care
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Wellness program
• Work from home