Administrative Assistant

About the role

The Administrative Assistant supports the Team Lead, Administration and assists Case Managers with daily operational tasks. This hybrid position is based at our Markham office and involves a mix of on‑site and remote work.

Key responsibilities

• Process financial assistance requests, upload receipts, log cheque information and complete requisitions.
• Handle scheduling inquiries, appointment reminders and verify follow‑up appointments.
• Participate in data‑integrity projects, file clean‑up and generate welcome letters for new patients.
• Perform data entry, answer inbound calls, make outbound calls, manage email and fax communications.
• Prepare meeting minutes, agendas and support regulatory reporting, including adverse events and product complaints.
• Maintain confidentiality of client and corporate information and adhere to Bayshore policies.
• Track specific data for pharmaceutical partners in CRM and assist with vendor qualification audits.
• Coordinate schedules with third‑party clinics or pharmacies and act as a key stakeholder for contract agreements.

Required profile

• College diploma in administration or equivalent experience.
• Basic understanding of patient support programs and drug reimbursement is an asset.
• Experience in call‑centre or customer service is a plus.
• Strong organizational skills, attention to detail and ability to work independently or in a team.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft Outlook
• Adobe Acrobat
• CRM database entry
• Telephony systems
• Web portals and web‑based meeting tools