Account Manager – Marketplace Growth

About the role

We are looking for an experienced Account Manager to lead the expansion and retention revenue efforts for a fast‑growing marketplace that connects brands with content creators. Reporting directly to the founders, you will shape pricing, packaging, and go‑to‑market strategy while owning the full customer success lifecycle.

Key responsibilities

• Drive net revenue retention by influencing platform spend and upgrading top‑tier customers.
• Lead and develop the Account Management and Customer Success teams.
• Design and execute the upgrade motion using billing signals, research‑backed outreach, and handoff to Customer Success.
• Own onboarding, steady‑state check‑ins, quarterly business reviews, expansion, and renewal planning.
• Partner with product teams to ensure complex accounts are technically healthy.
• Provide pipeline, forecast, and retention reporting to senior leadership.
• Build strategic relationships and win new accounts.

Required profile

• 6+ years in customer success, account management, or commercial roles, with at least 3 years managing teams.
• Proven track record of owning a retention or expansion metric such as net revenue retention.
• Experience building or scaling commercial playbooks and operating cadences.
• Strong analytical mindset and comfort working with data and customer signals.
• Excellent verbal and written communication skills with cross‑functional influence.
• Ability to thrive in a fast‑paced, ambiguous, high‑growth environment.

Required skills

What we offer

• Salary range: $130,000‑$180,000 CAD OTE.
• Hybrid work model.
• Annual performance and compensation reviews.
• 2 weeks paid vacation, paid holidays, and sick leave.
• Real autonomy and ownership over projects.
• Growth potential as the company scales.