Account Manager – B2B SaaS (French/English)

About the role

Veriforce is seeking an Account Manager to own a portfolio of existing customers in key industrial sectors such as Oil & Gas, Mining, Utilities and Manufacturing. You will be responsible for retaining, growing and ensuring the long‑term success of these accounts while driving revenue through expansion opportunities.

Key responsibilities

• Maintain full accountability for gross retention and renewal outcomes, running a disciplined renewal motion well ahead of contract dates.
• Identify, qualify and close expansion opportunities across existing accounts, building ROI‑driven business cases.
• Develop multi‑threaded relationships from day‑to‑day users to executive sponsors and conduct structured business reviews.
• Monitor product adoption and health metrics, partnering with customers to close usage gaps and demonstrate measurable value.
• Maintain accurate CRM records, deliver reliable renewal and expansion forecasts, and participate in account and deal review cadences.

Required profile

• 3+ years of B2B account management, customer success or full‑cycle sales experience, preferably in SaaS.
• Proven track record of meeting retention and expansion targets in a quota‑carrying role.
• Experience with industrial sectors such as Oil & Gas, Mining, Utilities or Manufacturing is an asset.
• Bilingual in French and English (mandatory) with strong executive presence.
• Disciplined CRM and forecasting habits and willingness to travel to key accounts.

What we offer

• Integrated mental health and wellbeing support.
• Vacation starting at three weeks plus wellness days and an annual giving day.
• Comprehensive medical and dental coverage.
• End‑of‑year company‑wide shutdown for rest and recharge.
• LinkedIn Learning license for continuous upskilling.