Account Renewals Specialist

About the role

You will strengthen and grow relationships with existing customers using our ComplyWorks and SafeContractor solutions, guiding them through the renewal process while demonstrating value and maintaining high satisfaction.

Key responsibilities

• Own and proactively manage the end‑to‑end customer renewal process, ensuring timely contract renewals and revenue retention.
• Engage customers ahead of renewal milestones to understand business needs, address concerns, and secure successful renewal outcomes.
• Manage renewal‑related escalations by collaborating with internal stakeholders and external contacts to drive resolution.
• Develop and execute retention strategies that reduce churn, maximize renewal rates, and support customer satisfaction.
• Identify expansion opportunities during renewal discussions and partner with relevant teams to support growth where applicable.

Required profile

• Fluency in both French and English.
• At least two years of experience in sales or renewal‑focused roles.
• Experience with both hunting new opportunities and farming existing accounts.
• Passion for sales and renewals with a proven track record of successful customer renewals.
• Strong customer service, account management and sales abilities.

Required skills

• Proficiency with Microsoft Dynamics 365.
• Experience using Odoo or other CRM platforms.
• Proficiency with the Microsoft 365 suite.

What we offer

• Integrated mental health and wellbeing support.
• Starting vacation of three weeks.
• Wellness Days and an Annual Giving Day.
• Comprehensive medical and dental coverage.
• End‑of‑year company‑wide shutdown for relaxation.
• LinkedIn Learning license for upskilling and development.