Account Director
Forma.ai · Toronto
Description du poste
About the role
As an Account Director at Forma.ai you will own a portfolio of enterprise customers post‑go‑live, driving adoption, value realization, retention and growth. You act as both trusted advisor and commercial owner, translating customers’ revenue strategies into actionable sales performance programs on the Forma.ai platform.
Key responsibilities
- Own the full Quarterly Business Review cycle for each account, preparing, delivering and following up on action items and forecasts.
- Drive post‑go‑live adoption and value realization across Forma Operator, Architect and Prophet, creating and executing success plans tied to business outcomes.
- Manage renewals end‑to‑end, forecasting accurately, negotiating terms and mitigating churn signals through proactive risk registers.
- Identify and close expansion opportunities each quarter, mapping white‑space, cross‑selling the full platform portfolio and building qualified pipelines.
- Partner cross‑functionally with Sales, Customer Operations, Product and Engineering to represent the customer voice and ensure seamless execution.
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Forma.ai
Toronto