Women's Shelter Attendant

About the role

The Women Shelter Attendant provides direct support to shelter residents, ensuring a safe, welcoming environment. The role involves compassion, patience, and collaboration with residents and staff.

Key responsibilities

• Assist residents with daily needs, personal safety, emotional support, and connect them to health and community resources.
• Respond to inquiries and crises, using de‑escalation techniques and maintaining a calm presence.
• Monitor shelter premises for security, conduct safety checks, and support emergency procedures.
• Maintain cleanliness of the facility and keep accurate records of resident interactions and incidents.

Required profile

• Experience in social services, crisis intervention, or similar roles, preferably within a women’s shelter.
• Knowledge of domestic violence, homelessness, and women’s health issues.
• Clear Vulnerable Sector Check and Intervention Record Check, and a valid Class 5 driver’s licence.

Required skills

• Strong interpersonal and communication abilities.
• Basic computer skills for documentation.
• Ability to work flexible hours, including evenings and weekends.
• Physical capability to perform cleaning and lifting tasks.