Team Lead – In‑Store Operations

About the role

As the shift Team Lead at Activate’s Regina location, you will create excitement for guests, keep the venue running smoothly, and coach Game Facilitators to deliver an outstanding in‑store experience.

Key responsibilities

• Answer phones and emails, troubleshoot booking issues, and secure reservations.
• Perform check‑in overrides, complete daily cash‑out sheets, create and receive invoices, and process payments.
• Resolve customer complaints, escalate complex issues to the Store Leader, and ensure each room is operational.
• Communicate facility status to team members and customers, applying Activate programs in line with company standards.
• Train new employees, lead by example, and maintain a focus on customer success.
• Oversee staff during the shift, delegate tasks, and support team members.
• Identify maintenance needs, track inventory for merchandise and vending products, and coordinate repairs with the Store Leader.

Required profile

• 1‑2 years of experience in a similar customer‑facing or retail leadership role (preferred).
• Availability to work day, evening, and weekend shifts.
• Strong communication skills and a problem‑solver mindset.

Required skills

• Proficiency with Microsoft Office applications.