Systems Administrator/Operations Support Specialist – Intermediate

About the role

We are looking for an Intermediate Systems Administrator/Operations Support Specialist to join our Toronto team on a contract basis. The role focuses on maintaining and enhancing contact‑center applications, ensuring high availability and optimal performance of the underlying IT infrastructure.

Key responsibilities

• Identify, troubleshoot and resolve complex application development issues.
• Support contact‑center solutions, primarily Amazon Connect, and secondary platforms such as ComputerTalk (Icebar) and NICE workforce‑management tools.
• Perform software upgrades, apply patches, and coordinate changes with end‑users.
• Monitor system workload trends and adjust resources to maintain optimal utilization.
• Acquire and maintain knowledge of program areas, IT systems and the business environment.

Required profile

• Intermediate level experience with contact‑center technologies and AWS services.
• Demonstrated ability to work onsite in Toronto for at least 15 days.
• Strong problem‑solving skills and capacity to learn new systems quickly.

Required skills

• AWS (Amazon Connect)
• ComputerTalk (Icebar) application
• NICE workforce‑management applications (nice to have)
• Software upgrade and patch management
• System workload monitoring and resource tuning