Live Chat Agent

About the role

The Brick is expanding its Customer Experience Team and is looking for an enthusiastic Live Chat Agent to deliver courteous, personalized service across multiple channels.

Key responsibilities

• Provide courteous and personalized service to customers via chat, email, ticketing system, or telephone.
• Process requests such as product returns, price matches, warranties, and other inquiries.
• Follow up on orders and conduct related research as needed.
• Coordinate with warehouse, marketing, and product content teams to resolve issues.
• Remain vigilant for potential fraud and ensure compliance.
• Manage multiple tasks simultaneously while maintaining quality.

Required profile

• Customer‑first mindset with a passion for service excellence.
• Team player who demonstrates leadership potential.
• Motivated by achievement goals and career growth.
• Willingness to work at one of the company’s store‑front locations.
• Ability to handle several tasks at once and stay alert to fraud risks.
• Bi‑lingual English/French is an asset.

Required skills

• Experience with live‑chat platforms.
• Zendesk.
• Shopify.

What we offer

• Competitive remuneration package commensurate with experience.
• Career progression opportunities with ongoing personal and professional development.
• Employee discounts.
• A dynamic environment to showcase leadership talents.