Junior Operator – 24/7 Operations Support

About the role

We are looking for a motivated Junior Operator to join our Operation Control Center (OCC) team. You will provide first‑level, 24 × 7 × 365 on‑site support, monitoring servers and services to ensure continuous availability for our multi‑platform, multi‑customer environment.

Key responsibilities

• Monitor servers and systems, taking ownership of incidents and requests.
• Investigate and resolve incidents within 15 minutes using documented procedures.
• Create and update tickets, execute daily checklists and shift logs.
• Monitor backup jobs, rerun failed jobs, and escalate when necessary.
• Coordinate with Level 2/Level 3 support, Incident Management, and Service Delivery teams.
• Participate in incident, problem, and change review meetings.
• Schedule and approve maintenance activities across multiple ticketing systems.

Required profile

• Entry‑level candidate with a proactive, vigilant attitude.
• Ability to work in a fast‑paced, 24/7 shift environment.
• Strong communication skills for coordination with internal and external teams.
• Detail‑oriented and capable of following documented procedures.

Required skills

• Server monitoring
• Incident management
• Backup management
• Ticketing system usage

What we offer

• Dynamic, young team environment.
• Opportunities to work with multi‑platform technologies.
• Exposure to incident, problem, and change management processes.