IT Support Technician – Bilingual (English/French)

About the role

Join MNP’s Technology – Support Services team as an IT Support Technician. You will act as a trusted advisor, helping colleagues across Canada get the most out of their technology tools while ensuring smooth IT operations.

Key responsibilities

• Provide daily in‑person and remote support for workstations, laptops, mobile devices and peripherals.
• Deploy, configure and support key business applications, especially tax and accounting software.
• Manage incidents and requests through ServiceNow and enrich the knowledge base.
• Deliver individual and group training to increase user autonomy.
• Contribute to the evolution of IT support standards, policies and processes.
• Collaborate with a large Technology team while demonstrating autonomy and initiative.
• Travel as required and be available for occasional out‑of‑hours or on‑call shifts.

Required profile

• Technologically savvy with a fast learning curve for new applications and platforms.
• Experience in IT support or customer service.
• Proficient with modern Windows‑based operating systems.
• Strong collaboration skills with diverse stakeholders.
• Fluent written and verbal English and French.
• Knowledge of audiovisual technologies and business applications in professional services is a plus.
• Familiarity with networking, coding or IT asset management is a plus.

Required skills

• Windows operating system
• ServiceNow ticketing platform

What we offer

• Competitive base salary and benefits package.
• Generous vacation, 4 paid personal days and a group pension plan.
• Opportunities for professional growth within a leading national accounting and advisory firm.