IT Support Technician – Bilingual (English/French)
MNP · Salaberry-de-Valleyfield
Job description
About the role
Join MNP’s Technology – Support Services team as an IT Support Technician. You will act as a trusted advisor, helping colleagues across Canada get the most out of their technology tools while ensuring smooth IT operations.
Key responsibilities
- Provide daily in‑person and remote support for workstations, laptops, mobile devices and peripherals.
- Deploy, configure and support key business applications, especially tax and accounting software.
- Manage incidents and requests through ServiceNow and enrich the knowledge base.
- Deliver individual and group training to increase user autonomy.
- Contribute to the evolution of IT support standards, policies and processes.
- Collaborate with a large Technology team while demonstrating autonomy and initiative.
- Travel as required and be available for occasional out‑of‑hours or on‑call shifts.
Required profile
- Technologically savvy with a fast learning curve for new applications and platforms.
- Experience in IT support or customer service.
- Proficient with modern Windows‑based operating systems.
- Strong collaboration skills with diverse stakeholders.
- Fluent written and verbal English and French.
- Knowledge of audiovisual technologies and business applications in professional services is a plus.
- Familiarity with networking, coding or IT asset management is a plus.
Required skills
- Windows operating system
- ServiceNow ticketing platform
What we offer
- Competitive base salary and benefits package.
- Generous vacation, 4 paid personal days and a group pension plan.
- Opportunities for professional growth within a leading national accounting and advisory firm.
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Published 1 week ago
Expires 1 month from now
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MNP
Salaberry-de-Valleyfield
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