Front Desk Agent – Part‑Time (Hotel)

About the role

We are looking for a friendly and professional Front Desk Agent to join our team at the Travelodge Quebec on a part‑time basis. You will be the first point of contact for guests, ensuring a smooth check‑in and check‑out experience while promoting our hotel services.

Key responsibilities

• Take and manage room reservations.
• Coordinate guest arrivals, departures, and group bookings.
• Promote hotel products and services and collect payments.
• Answer guest inquiries about hotel amenities, tourist attractions, and regional activities.
• Handle incoming calls, customer complaints, and other front‑desk tasks.

Required profile

• College degree in hospitality (preferred) or related field.
• 1–2 years of experience in a similar front‑desk or reception role.
• Ability to work in a team, under pressure and on varying schedules.
• Bilingual in French and English (spoken and written).
• Knowledge of local tourist attractions and strong customer orientation.

Required skills

• Advanced knowledge of hotel software applications such as Hotelo.

What we offer

• Competitive hourly wage of $22.68 CAD.
• Group insurance (life, disability, medical, dental, vision).
• Employee Assistance Program with 24/7 virtual health access.
• Personal days, vacation time, referral bonuses and a vibrant social calendar.
• Opportunities for training and career development.