Customer Service Desk Associate

About the role

As a Customer Service Desk Associate at Walmart Canada you will deliver friendly, professional service in a fast‑paced retail environment. You act as the primary point of contact for shoppers, helping to ensure a smooth, secure and enjoyable store experience.

Key responsibilities

• Process refunds and returns following company procedures and complete required forms accurately.
• Assist customers with refunds, exchanges, questions and directions in a courteous manner.
• Maintain accurate sales‑tax‑exempt records according to company guidelines.
• Send damaged merchandise to Claims and verify returned items against refund slips before restocking.
• Ensure all items are scanned correctly to support pricing and inventory accuracy.
• Work flexible shifts, including evenings, weekends and holidays, to keep the store running smoothly.

Required profile

• Must be 16 years of age or older.
• Ability to stand for long periods, bend, and lift inventory or supplies up to 20 lb (occasionally up to 50 lb).

What we offer

• Energetic, fast‑paced environment where each day brings new challenges.
• Recognition and appreciation for your contributions.
• Opportunities for career growth and skill development.
• Meaningful impact by helping customers save money and live better.