Systems Administrator / Operations Support Specialist

About the role

The Systems Administrator/Operations Support Specialist ensures the smooth operation of the organization’s IT environment. This role combines day‑to‑day systems administration with operational support, acting as a bridge between technical teams and end‑users.

Key responsibilities

• Set up and manage user access, profiles, and permissions.
• Perform backup and recovery operations and monitor system health.
• Apply software upgrades, patches, and configuration changes.
• Monitor computer workload trends and adjust resources for optimal utilization.
• Install, configure, and support network infrastructure and related hardware.
• Coordinate with vendors, assist in RFP development, and help negotiate service level agreements.
• Provide customer‑facing support, troubleshooting, and training for non‑technical users.

Required profile

• Proven experience in systems administration and operations support.
• Strong analytical, problem‑solving and decision‑making abilities.
• Excellent verbal and written communication skills.
• Team‑oriented mindset with a track record of meeting deadlines.

Required skills

• User access and profile management
• Backup and recovery procedures
• Operating systems (e.g., Windows, Linux)
• Hardware platforms
• Information retrieval tools
• Communications protocols
• Middleware and gateways
• Distributed and networked systems
• Programming languages (generic)
• Relational database technologies
• Security fundamentals