Receptionist – Dental Practice

About the role

We are looking for a friendly and organised Receptionist to be the first point of contact for patients at our dental practice in Bolton. You will help create a welcoming environment, support the clinical team and ensure smooth day‑to‑day operations.

Key responsibilities

• Greet patients warmly in person and over the phone, answering enquiries and providing information.
• Manage the appointment diary, schedule bookings, cancellations and rescheduling.
• Maintain a tidy, professional reception area and handle patient flow to the clinical rooms.
• Process payments, explain private and NHS service options and support patients through administrative steps.
• Keep patient records accurate, handle confidential information and assist with general office administration.
• Resolve patient concerns or complaints with empathy and professionalism.

Required profile

• Previous experience in a customer‑facing role, preferably in a healthcare or dental setting.
• Excellent verbal and written communication skills.
• Confident use of IT systems for booking and record keeping.
• Proactive, flexible and able to support the team wherever needed.
• Professional, empathetic and passionate about delivering high‑quality service.

Required skills

What we offer

• Fixed‑term (9‑month) contract, full‑time (39 hours per week).
• Supportive team environment with opportunities to develop patient‑care expertise.
• Competitive benefits typical of a Bupa Dental Care practice.