IT Support Specialist (Onsite, Toronto)

About the role

We are seeking a customer‑oriented IT Support Specialist to join our growing team in Toronto. You will provide first‑level technical assistance to staff, manage onboarding and offboarding processes, and ensure the reliability of our technology infrastructure.

Key responsibilities

• Deliver first‑line support via phone, email, Atlassian Service Desk/Jira, Slack and in‑person.
• Troubleshoot Mac, PC and Linux devices, peripherals, mobile devices and Microsoft Office 365 applications.
• Configure and resolve VPN and Cisco Meraki network issues for remote workers.
• Manage service requests, triage dashboards and coordinate escalations.
• Lead IT onboarding and offboarding, prepare hardware, create accounts and maintain asset inventory.
• Administer user accounts in Active Directory and Microsoft 365, and manage access to Atlassian, GitHub and Dropbox.
• Oversee Microsoft 365 tenant, licensing, email, Teams, SharePoint and security settings.
• Set up and maintain video‑conferencing equipment in conference rooms and provide user training.

Required profile

• Strong troubleshooting skills across Mac, PC and Linux environments.
• Customer‑focused attitude with a passion for delivering high‑quality IT service.
• Ability to collaborate with HR and other teams during onboarding and offboarding.
• Experience supporting remote workers and managing network connectivity.

Required skills

• Powershell
• Python
• macOS
• Windows
• Linux
• Microsoft Office 365
• Cisco Meraki
• Active Directory
• Microsoft 365
• Atlassian Service Desk / Jira
• Slack
• VPN configuration
• SSH key management
• GitHub
• Dropbox
• Video‑conferencing equipment