Community Associate

About the role

IWG is looking for a Community Associate to be the front‑line host for members in its Laval coworking centre. You will ensure a smooth, welcoming experience for customers while handling day‑to‑day administrative tasks that keep the workspace running efficiently.

Key responsibilities

• Welcome members and visitors, answer queries about Wi‑Fi, meeting rooms, and services.
• Manage incoming mail and packages, notifying members of deliveries.
• Assist with printing, projector setup, and other on‑site technical needs.
• Process service requests through the internal ticketing portal and ensure timely resolution.
• Maintain accurate invoicing and chargeback for workspace services.
• Support the Community Manager in planning and promoting networking events, including creating e‑invites and posting flyers.
• Monitor the centre’s environment (e.g., temperature) and coordinate facilities requests.

Required profile

• Strong customer‑service orientation with a friendly, professional demeanor.
• Excellent organizational skills and ability to multitask in a fast‑paced environment.
• Good communication skills, both verbal and written.
• Ability to work independently and as part of a team.

Required skills

What we offer

• Competitive benefits package.
• Opportunities for career growth within a global workspace network.
• Flexible work schedule supporting work‑life balance.