Work Order Entry Clerk

About the role

ALS is seeking a Work Order Entry Clerk to accurately enter and manage work orders in a fast‑paced laboratory environment. The role supports supervisors and lab staff, ensuring timely service delivery to clients.

Key responsibilities

• Enter work orders accurately and promptly.
• Maintain liaison with supervisors and lab staff to ensure smooth service delivery.
• Identify and resolve internal and external problems as they arise.
• Adhere to all Standard Operating Procedures.
• Follow up on client enquiries, requests, and “on hold” work orders.
• Greet internal and external customers courteously and direct them appropriately.
• Handle phone calls, take messages, and process various paperwork.
• Notify appropriate employees of incoming mail or packages.
• Promote a positive work environment through teamwork and quality customer service.
• Use correct methods in accordance with established procedures while ensuring analytical quality.
• Observe safety regulations and ALS health and safety policies.
• Perform other duties as assigned.

Required profile

• Strong interpersonal, leadership, organizational and communication skills.
• Excellent written and verbal English communication.
• Strong customer‑service focus and ability to work as part of a team.
• Detail‑oriented and quality‑focused.
• Previous experience with data entry systems.
• Administrative Assistant training or a business degree preferred.

Required skills

• Microsoft Office Suite

What we offer

• Hourly pay of $21.92 CAD (visible).
• Comprehensive benefits package including medical, dental, vision, life and disability insurance, retirement plan with company match, and wellness programs.
• Additional vacation days based on years of service.
• Education or training support after 9 months of employment.
• Shift work covering day, afternoon, and graveyard shifts, including weekends.