Technical Support Engineer

About the role

AVEVA is seeking an entry‑level Technical Support Engineer to join its Calgary team. You will work on triaging, reproducing, and resolving complex application issues for customers using AVEVA’s industrial software solutions.

Key responsibilities

• Provide technical support for product issues, including custom applications and integrations.
• Perform triage, troubleshooting, testing, analysis, and diagnosis of reported problems.
• Document all activities, findings, and resolutions in the case management system.
• Estimate effort for customer requests and deliver workarounds or hot‑fixes.
• Implement fixes, enhancements, and workarounds for custom‑developed code.
• Gather requirements for custom code changes and assess feasibility.
• Maintain up‑to‑date system and technical documentation.
• Collaborate with support team members, R&D, and project delivery services to resolve complex issues.
• Travel domestically or internationally for training, customer support, or related activities as needed.

Required profile

• Adaptability and flexibility in dynamic environments.
• Customer‑oriented mindset focused on delivering value.
• Strong written and verbal communication skills in English.
• Ability to manage multiple priorities effectively.
• Self‑motivated with a passion for continuous learning.
• Results‑oriented problem‑solving approach.
• Independent decision‑making and sound judgment.
• Collaborative attitude and ability to work within a team.

Required skills

• Proficiency in the software development lifecycle, including design documentation.