Technical Service Representative – Commercial Lines

About the role

We are hiring a Technical Service Representative for Commercial Lines to support our Ostic Group brokerages. The role focuses on back‑end processing, ensuring accurate policy administration and a consistent experience for brokers and clients.

Key responsibilities

• Handle non‑client‑facing policy administration functions and issue Certificates of Insurance.
• Enter new business in carrier portals, manage invoicing and finance contracts.
• Review policy documents for accuracy, including renewals, endorsements and payment plans.
• Proactively follow up on payments, missing documentation and required information.
• Support account managers with driver approvals, Letters of Experience and Motor Vehicle Records.
• Organize documents, perform data entry, and assist with file clean‑up projects.
• Attend Commercial Lines team meetings and stay informed on carrier offerings and product updates.

Required profile

• Previous office administration experience, preferably in a brokerage supporting commercial lines.
• Experience with Applied Epic (BMS) or willingness to learn; RIBO license is an asset.

What we offer

• Transparent salary range based on experience and performance.
• Comprehensive health and dental benefits, employer pension matching, generous vacation, personal, volunteer and Pawreavement leave.
• Support for accommodations related to disability.