Receptionist Info Desk (Part‑Time)

About the role

The City of Hamilton is seeking a part‑time Receptionist for its Information Desk. You will be the first point of contact for visitors, providing directions, information and courteous service in a busy municipal environment.

Key responsibilities

• Greet visitors, answer phones and emails, and provide directions to City Hall facilities.
• Distribute forms, flyers, waste calendars and other public information materials.
• Record inquiries and feedback in the CRM system and route them to the appropriate department.
• Maintain inventory of brochures, supplies and keep bulletin boards up‑to‑date.
• Monitor the lobby, ensure cleanliness, and report any issues according to corporate policies.

Required profile

• Previous business office or customer‑service experience, preferably in a public‑service setting.
• Strong interpersonal and communication skills with the ability to stay composed during high‑traffic periods.
• Ability to read and write English, perform basic math and hold a valid Standard First Aid with CPR‑C certification.
• Availability to work rotating shifts.

Required skills

• Proficiency with Windows 10 operating system.
• Experience using Microsoft Word, Excel and Outlook.
• Ability to input data accurately into computer applications.