Talent Experience Specialist, PICS (Remote Canada)

About the role

Randstad Enterprise is hiring a Talent Experience Specialist for a 19-month remote contract based in Calgary, Alberta. The specialist guides new candidates and existing talent through the Payroll Solutions process from start to finish, including possible redeployment, covering onboarding, payroll administration and general operations.

Key responsibilities

• Onboarding: welcome correspondence, compliance and SIN documents, 100% accurate compliance handling, proactive communication with talent and clients, and escalation of issues within SLAs
• Payroll administration: create orders and assignments accurately and on time, review and enter timecards, expenses and bonuses, manage pay/bill rates and renewals, and meet payroll deadlines
• General operations: check client job descriptions against RSR risk, location, travel and scope guidelines, handle talent relations issues, off-board talent in line with RSR practices and provincial laws, and work with HR, Paybill, Legal and other departments

Required profile

• High school diploma or equivalent; associate or bachelor's degree in Business, Accounting or Finance preferred
• At least one year of experience in payroll operations, HR or staffing
• Knowledge of vendor management systems (VMS) and payroll tools is a plus

Required skills

• Basic payroll knowledge of national and provincial regulations (overtime, sick pay, paid time off)
• Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Gmail, Docs, Sheets, Slides)
• Customer service, organization, time management and written and verbal communication

The position reports to a Team Lead or Manager. To move to Talent Experience Specialist II, the candidate must maintain a 95% compliance rating for at least two consecutive quarters, meet renewal response targets, stay at least 6 months in the role and get a manager recommendation. The hourly rate is $28-$32.