Social Media Insight Analyst - International Remote

About the role

ICUC, a global social media solutions provider, is hiring a Social Media Insight Analyst on a permanent, full-time basis, working remotely from anywhere in Canada. The role turns social media data into clear narratives that show how social media affects a client's brand performance, in a fast-paced virtual environment.

Key responsibilities

• Stay up to date on digital marketing trends, best practices and relevant information
• Collect, compile and format large datasets from social media platforms and other sources, following data governance protocols
• Build workbooks and documentation, and turn data into actionable insights beyond basic reporting
• Craft reports and presentations that communicate insights to clients while upholding the ICUC brand
• Take part in quality control, data management and workflow optimization, and support revenue and growth initiatives through ad-hoc requests

KPIs

• Meet 99% of monthly report deadlines
• Attend 95% of team meetings, including mandatory connects
• Complete required internal learning courses and two optional ones per quarter
• Maintain 98% accuracy in reports and implement one workflow optimization per quarter
• Contribute to at least two non-recurring requests per quarter

Required profile

• Minimum 2 years of experience in social media analytics, with a strong track record using social listening tools
• Prior quality assurance experience is an asset
• Fluent English; additional languages are an asset
• Ability to work independently and collaborate in a high-performing team

Required skills

• Advanced proficiency in Brandwatch, Talkwalker, Sprinklr and Khoros
• Microsoft Office Suite and spreadsheet software
• Graphic design is a plus
• Desktop computer, high-speed internet (minimum 30 mb/s), headset, mic and webcam

What we offer

• Salary range of CAD 63,000-78,000 depending on experience, knowledge and skills
• Medical, dental, RRSP, paid time off and/or other benefits for permanent employees