Service Desk Analyst – Tier 1 (Weekend)

About the role

Join Yardstick Technologies as a Tier 1 Service Desk Analyst working weekends. You will provide first‑line IT support to customers, manage ticket queues and help resolve incidents quickly.

Key responsibilities

• Provide 1st‑level IT support via email, phone and remote tools for desktops, peripherals, mobile devices and printers.
• Log, prioritize and resolve or escalate end‑user incidents and service requests.
• Manage ticket queues, including phone calls and emails, and participate in on‑call schedules.

Required profile

• Post‑secondary education in Information Technology (preferred).
• At least 2 years of PC hardware/software support experience.
• Strong customer service, verbal and written communication skills.

Required skills

• Windows, Microsoft Office, Active Directory, VPN, storage and backup technologies.
• PC hardware setup, repair and remote‑access troubleshooting.
• Networking, servers and telecom support basics.
• A+, ITIL (and optionally N+, VMWare, Exchange, SQL) certifications.

What we offer

• Competitive salary and comprehensive health, dental and vision benefits.
• Retirement savings plan with up to 3 % company matching.
• 3 weeks paid time off plus Alberta holidays, certification reimbursement and paid parking.