Server, REIGN Restaurant (Part-Time)

About the role

The Fairmont Royal York, a historic luxury hotel in Toronto, is looking for a part-time server for its REIGN restaurant. The server acts as a personal representative of the hotel, serving guests with the high standards expected of the property. Candidates must be able to work breakfast and lunch service.

Key responsibilities

• Know the operation, menus (including wine, a la carte and promotional menus) and be able to suggestively upsell.
• Clear dishes, deliver meals and present cheques professionally and discreetly.
• Handle dissatisfied guests constructively so they leave happy.
• Answer guest questions about menu items, garnishes, contents and preparation methods directly and concisely.
• Assist co-workers without compromising the dining experience.
• Understand shift-end reports, non-cash and cash transactions, and procedures for deposits and collecting due backs.
• Follow hotel policies, procedures and departmental standards, and attend pre-shift, weekly and monthly meetings.
• Follow the recycling program, report accidents immediately, and stay aware of safety and sanitation when handling food and beverage.
• Learn the equipment used in the outlet and understand other outlets, services and offices in the hotel.

Required profile

• Available to work breakfast and lunch service.
• Previous work experience in a restaurant or food and beverage setting.
• Excellent interpersonal skills and a team-player attitude.
• Age of majority to serve alcoholic beverages.
• Must be legally eligible to work in Canada; the hotel cannot assist with work authorization.

Required skills

• Smart Serve training program certification.
• OTEC certificate is an asset.

What we offer

• Starting pay of $17.60 per hour, with a wage increase after six months of compensated service.
• Free healthy meals every shift.
• Travel discounts at Accor hotels worldwide.
• Free dry cleaning for work gear.
• Custom learning programs and growth paths.